Privacy Policy

NexDesk Systems ("NexDesk", "we", "us", or "our") builds AI Employees and Voice AI solutions for modern businesses. This Privacy Policy explains what information we collect from visitors and clients, how we use it, and the rights you have. By using our website or services, you agree to the practices described below.

1. Information we collect

We only collect information that is necessary to operate our website, respond to inquiries, and deliver our services. This includes:

• Contact form submissions. When you submit a form on our website, we collect the name, business email, company name, phone number (if provided), and any information you include in the message.
• Calendly bookings. When you book a meeting through our Calendly link, Calendly collects your name, email, time zone, and any answers you provide to booking questions, and shares them with us so we can prepare for and attend the meeting.
• Email communication. When you email us, we retain the contents of the message, your email address, and any attachments for the purpose of responding and maintaining a record of the conversation.
• Website analytics. We use standard analytics tooling to understand traffic patterns, page performance, and referral sources. Analytics data is aggregated and includes information such as approximate location, device type, browser, and pages visited.
• Cookies. Our website uses cookies and similar technologies for essential site functionality, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

2. How we use information

We use the information we collect to:

• Respond to inquiries and provide requested information.
• Schedule, prepare for, and follow up on meetings and demos.
• Deliver, maintain, and improve our AI automation and Voice AI services.
• Send transactional communication related to a service or engagement.
• Analyze website usage to improve content, performance, and user experience.
• Comply with legal obligations and enforce our terms.

We do not sell personal information, and we do not use contact details submitted through our website for unrelated marketing to third parties.

3. Data retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal, tax, or accounting obligations, or to resolve disputes. Inquiry and booking records are typically retained for up to 24 months after our last interaction unless a longer period is required by law or by an ongoing business relationship.

4. Third-party services

We rely on trusted third-party providers to operate our business, including scheduling (Calendly), email, analytics, hosting, and customer relationship management tools. These providers process personal information on our behalf under their own privacy and security terms. We select providers with reasonable security standards and only share the information required for the service they provide.

5. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of personal information we hold about you, and to object to certain uses or withdraw consent. To exercise any of these rights, contact us at the email address below. We will respond within a reasonable time frame and in accordance with applicable law.

6. Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page.

9. Contact us

For questions about this Privacy Policy or how we handle your information, contact us at FutureExplained.business@gmail.com.